向ombudsman投诉gg（已被受理）

本人gg卡于28日收到disconnecting邮件，当天联系客服，至今未收到回复，第二天向giffgaff运营商内部投诉，光速回复（似乎是模板，每个人都一样）并关闭了case，于是向Communications Ombudsman提交正式投诉，上传了客服回复的僵局邮件，充值记录，封号邮件，余额not available截图，目前未收到回复。
28日收到封号邮件后号码依旧能正常使用，于是火速获取了pac，直到向客服投诉后立马账号无法登录。看到可以通过短信捐款，尝试发现已无法发送短信。

二更：8月11号收到案件以受理的邮件，分配了个工作人员解决

Hello
Thank you for submitting your dispute with reference number CM******-26. Your case has been assigned to a case handler, who will contact you and let you know if they need any further information at this point. Or, if you need to contact them you can find their details below:

John Gallagher.
*|SINGLE_OWNER_TELEPHONE_NUMBER|*.

You can also keep track of where your dispute is up to or view any updates by accessing your online account here:

Click here to view the complaint
If we have previously asked you for any further information or evidence that you have not provided yet, you must still send this to us in order for the dispute to continue. For example, this may be permission from the account holder for you to raise this dispute on their behalf.
Thanks
The team at Energy Ombudsman and Communications Ombudsman

我 8 月 1 在向Communications Ombudsman提交投诉的，就收到一个已受理，到现在啥也没收到过

鲨鱼辣椒 发表于 2026-8-11 21:55
我 8 月 1 在向Communications Ombudsman提交投诉的，就收到一个已受理，到现在啥也没收到过 ...

邮件说25号才回进一步处理，中途会去联系gg